Shipping Policy

SHIPPING POLICY

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DATE OF LAST UPDATE: APRIL 15, 2020

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days.

Shipping rates and delivery estimated

Shipping charges for your order will be calculated and displayed at checkout.


  Shipping method              Estimated delivery time          Shipment cost

  Standard Shipping                 3-8 business days                       Free

Please Note: Due to the current crisis there has been a delay in deliveries. At this time some deliveries could take up to 30 days. Please bear with us. As things return to normal we will get back to our standard shipping times.


USA: Kool Treasures does not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, or Puerto Rico.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Kool Treasures is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.

Damages

Kool Treasures is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Kool Treasures does not ship internationally.

Still have questions about shipping? Contact customer service at support@KoolTreasures.com).

3401 Grande Vista Dr., # 19352,

Newbury Park, CA 91319

United States

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